Refund & Cancellation Policy

Last Updated: 03 May 2026

This Refund & Cancellation Policy (“Policy”) explains the rules, conditions and limitations regarding cancellations, refunds, account balance, digital service delivery, payment disputes and related requests for services purchased through Diginz at https://diginz.com.

By adding funds, placing an order, using our services or continuing to use Diginz, you acknowledge that you have read, understood and accepted this Policy.

This Policy should be read together with our Terms of Use, Privacy Policy, Cookie Policy and any service-specific notes displayed on the Platform.

1. Company and Contact Information

Brand Name: Diginz

Website: https://diginz.com

Email: hi@diginz.com

Phone/WhatsApp: +49 1515 1567312

Currency: EUR

Business Sector: SMM Panel, social media services, digital marketing services, digital service packages and related online services.

2. Nature of Our Services

Diginz provides digital, intangible and non-physical social media marketing services.

Our services may include social media engagement services, visibility services, promotional packages, order-based digital services, refill-supported services, traffic-related services, profile-related services and other online digital service packages.

No physical goods are shipped.

Services may be processed automatically, semi-automatically or manually through internal systems, third-party providers, SocPanel infrastructure, APIs, technical suppliers, social media service providers and external delivery channels.

Because of the digital and supplier-dependent nature of these services, orders may begin processing shortly after submission and may not always be cancellable, reversible, editable or refundable once initiated.

3. Immediate Digital Service Performance

By placing an order or using your account balance to purchase a service, you expressly request and consent that Diginz may begin performance of the digital service immediately.

You acknowledge that once an order is submitted, queued, routed to a supplier, processed through an API, partially delivered, completed or otherwise technically initiated, your ability to cancel the order or request a refund may be limited.

For EU and Türkiye consumers, distance sales rules may provide statutory withdrawal rights in certain cases. However, digital services and service contracts may be treated differently where the consumer expressly requests immediate performance before the withdrawal period expires. EU consumer rules generally provide withdrawal rights for distance contracts, but exceptions may apply when digital content or services are supplied with the consumer’s prior consent before the withdrawal period ends. Türkiye distance selling rules also generally recognize a 14-day withdrawal period, subject to applicable exceptions and service-performance conditions.

Nothing in this Policy excludes mandatory consumer rights that cannot lawfully be excluded.

4. General Refund Rule

All sales are generally final once an order is submitted or service performance has started.

Refunds are not automatically granted simply because:

The order is delayed.
The service is slower than expected.
The platform changed its algorithm.
The user changed their mind.
The user ordered the wrong service.
The user submitted the wrong link.
The user placed a duplicate order.
The user ordered from multiple providers at the same time.
The service was partially completed.
The platform removed, filtered, audited or adjusted the results.
The user did not read the service description, warnings, notes or requirements.

Refunds may be considered only under the conditions described in this Policy and only where technically, commercially and legally possible.

5. Account Balance Refunds

Funds added to your Diginz account are converted into account balance.

Account balance is intended solely for purchasing eligible digital services on Diginz.

Unless required by mandatory applicable law, deposited account balance is:

Non-refundable.
Non-transferable.
Non-withdrawable.
Not exchangeable for cash.
Not exchangeable for cryptocurrency.
Not exchangeable for bank transfer.
Not a bank deposit.
Not e-money.
Not a financial product.
Not a crypto custody service.
Not an investment product.

If a refund is approved, Diginz may issue it as account balance, partial balance credit, service replacement, original payment method refund or another reasonable solution selected by Diginz.

6. Order Cancellation Rules

Orders cannot be cancelled once they are:

Processing.
In progress.
Partially completed.
Completed.
Queued with a supplier.
Submitted to an API.
Routed to a third-party provider.
Under review by a supplier.
Technically initiated.

Cancellation requests may be considered only if the order has not started, has not been routed to a supplier, has not entered the provider queue and is technically cancellable.

Diginz does not guarantee that a cancellation request can be accepted.

7. When Refunds May Be Considered

A refund or balance credit may be considered in the following limited situations:

The order was not started.
The order was not routed to a supplier.
The order was cancelled by the system before processing.
The selected service became unavailable before processing.
The supplier confirmed that the order cannot be delivered.
Diginz made a clear internal technical error.
A duplicate payment was confirmed.
A mandatory legal right applies and cannot be excluded.

Even in these cases, Diginz may choose the most appropriate remedy, including account balance credit, partial credit, service replacement, order correction, retry, refill, cancellation or refund to the original payment method.

8. Non-Refundable Situations

Refunds will not be provided for:

Wrong link submitted by the user.
Private, restricted, deleted, unavailable, changed or inaccessible links.
Incorrect username, profile URL, post URL, video URL, channel URL or target link.
Wrong service selected by the user.
Wrong quantity selected by the user.
Wrong platform selected by the user.
Duplicate orders on the same target.
Overlapping orders from Diginz and another provider.
Changing the profile, post, video, link, username or privacy setting after ordering.
Deleting or archiving the post, profile, video, page or channel after ordering.
Platform removals, drops, audits, filtering, review, restrictions, bans or algorithm changes.
Delays within a reasonable technical or supplier-dependent timeframe.
Completed or partially completed services.
Services that do not include refill or warranty.
Failure to read service descriptions, requirements, warnings or notes.
Change of mind after order submission.
Abuse, fraud, suspicious activity or violation of our Terms of Use.
Payment disputes, chargebacks or unauthorized payment claims made in bad faith.
Crypto payments sent to the wrong wallet, wrong chain, wrong network, wrong token or wrong amount.

Any issue caused by third-party platform rules, moderation, limitations, API restrictions or technical changes.

9. Partial Delivery

If an order is partially completed, Diginz may, at its discretion, issue a partial balance credit for the undelivered portion only.

Partial refunds are not guaranteed.

Partial credit calculations may depend on:

Supplier confirmation.
Order status.
Quantity delivered.
Quantity remaining.
Service type.
Service description.
Refill rules.
Platform limitations.
Technical availability.
Provider response.

If the supplier marks the order as completed or partially completed, Diginz may rely on supplier-side status data unless clear evidence shows otherwise.

10. Delays

Delivery times displayed on Diginz are estimates only.

Start time, speed, completion time, refill time and retention estimates are not guaranteed.

Orders may be delayed due to:

Supplier queue volume.
Social media platform updates.
API restrictions.
Payment review.
Fraud checks.
Technical issues.
Public holidays.
Maintenance.
High demand.
Provider downtime.
Platform moderation.
Force majeure events.

A delay alone does not automatically create a right to refund, cancellation, compensation, chargeback or price reduction unless mandatory applicable law provides otherwise.

11. Refill Policy

Some services may include a refill option.

A refill applies only if expressly stated in the service description.

If a service does not mention refill, no refill is included.

Refill requests may be denied if:

The refill period has expired.
The original link is deleted, private, restricted, changed or unavailable.
The user placed another order on the same target.
The drop cannot be verified.
The service does not include refill.
The platform filtered, reviewed or removed the activity.
The account, post, video, page or channel was modified after ordering.
The drop was caused by user action.
The service description excludes refill.
Suspicious activity or abuse is detected.

Refill is not a refund. Refill means that Diginz or the supplier may attempt to restore or redeliver eligible lost quantity where applicable.

12. Drops and Retention

Some social media services may drop, decrease, disappear, be removed, be filtered or be adjusted by the target platform after delivery.

Unless a specific refill or retention guarantee is clearly stated in the service description, Diginz does not guarantee lifetime retention.

Social media platforms may remove or modify engagement, followers, views, likes, comments, streams, subscribers or other activity at any time.

Diginz is not responsible for removals, drops or filtering performed by third-party platforms.

13. Payment Method Refunds

Approved refunds may be processed using one of the following methods:

Account balance credit.
Partial balance credit.
Original payment method refund.
Service replacement.
Manual adjustment.
Another reasonable method selected by Diginz.

Refunds to the original payment method may depend on the payment provider, transaction status, payment age, compliance review, processor limitations and technical availability.

Diginz may not be able to refund certain transactions through the original method if the payment provider does not support it, if the transaction period has expired or if the payment method is irreversible.

14. PayTR Payments

Credit card and supported local payment methods may be processed through PayTR where available.

PayTR may apply its own verification, anti-fraud, risk, settlement, chargeback and refund rules.

Diginz does not control PayTR’s internal processing, approval, decline, settlement, fraud review or chargeback procedures.

If a PayTR refund is approved, processing time may depend on PayTR, banks, card networks and the customer’s issuing bank.

15. Cryptocurrency and Heleket Payments

Cryptocurrency payments may be processed through Heleket where available.

Crypto payments are generally irreversible.

You are solely responsible for selecting the correct cryptocurrency, correct network, correct wallet address, correct memo/tag if required, correct amount and completing payment within the required invoice time.

Refunds may not be possible for:

Wrong network.
Wrong token.
Wrong wallet address.
Missing memo or tag.
Expired invoice.
Underpayment.
Overpayment.
Blockchain congestion.
Unsupported assets.
Non-recoverable transactions.

If a crypto refund is exceptionally approved, Diginz may issue the refund as account balance, original cryptocurrency, another cryptocurrency, EUR-denominated account credit or another method selected by Diginz.

Applicable network fees, processor fees, exchange losses, administrative costs and risk costs may be deducted.

16. Chargebacks and Payment Disputes

You agree not to initiate false, abusive, dishonest or bad-faith chargebacks, payment disputes, reversals or unauthorized transaction claims after receiving account balance, order processing, partial delivery, completed delivery or support assistance.

If you initiate a chargeback or payment dispute, Diginz may:

Suspend your account.

Freeze your account balance.

Cancel pending orders where technically possible.

Restrict future payments.

Submit evidence to PayTR, Heleket, banks, card networks, payment processors or relevant authorities.

Provide order logs, payment records, delivery records, IP logs, device logs, support messages and account activity as evidence.

Recover chargeback fees, processor fees, penalties, administrative costs, supplier costs and legal costs where permitted.

A chargeback does not automatically cancel your obligation to pay for services already delivered or processed.

17. Fraud, Abuse and Suspicious Activity

Refunds may be denied where Diginz detects or reasonably suspects:

Payment fraud.
Stolen card usage.
Unauthorized payment method usage.
Fake claims.
Chargeback abuse.
Multiple account abuse.
Coupon or discount abuse.
API abuse.
Order manipulation.
False support claims.
Suspicious login activity.
Abuse of suppliers or services.
Illegal or prohibited content.
Violation of our Terms of Use.

In such cases, Diginz may freeze account balance, restrict services, terminate the account, preserve records and report the activity to payment processors, banks, authorities or legal representatives where permitted or required.

18. User Responsibility Before Ordering

Before placing an order, you are responsible for checking:

The correct service.
The correct quantity.
The correct platform.
The correct link format.
Whether the profile or content must be public.
Minimum and maximum limits.
Start time estimate.
Completion estimate.
Refill availability.
Cancellation availability.
Service-specific requirements.
Warnings and notes.

You must not place an order unless you fully understand the service description and accept the risks, limits and conditions.

19. Multiple Orders on the Same Link

You should not place multiple orders for the same link at the same time unless the service description clearly allows it.

You should not order the same service for the same target from Diginz and another provider simultaneously.

Multiple or overlapping orders may cause inaccurate tracking, partial delivery, overdelivery, failed delivery, delay, drop, cancellation failure or supplier conflict.

Diginz is not responsible for issues caused by overlapping orders.

20. Service Replacement

In some cases, Diginz may offer a replacement service instead of a refund.

A replacement may be offered where:

The original service is unavailable.

The supplier cannot complete the order.

A similar service is available.

The user agrees to the replacement.

Diginz determines that replacement is a reasonable solution.

Replacement availability is not guaranteed.

21. Refund Request Procedure

To request a refund, cancellation, refill or review, you must contact Diginz through the available support channel or by email.

Email: hi@diginz.com

Your request should include:

Account username or login.
Order ID.
Payment ID if relevant.
Service name.
Target link.
Clear explanation of the issue.
Screenshots or evidence if available.

Diginz may reject incomplete, abusive, misleading, duplicate or unsupported requests.

22. Review Time

Refund, cancellation and refill requests may require internal review, supplier confirmation, payment provider review or technical investigation.

Review times may vary depending on:

Order status.
Supplier response time.
Payment provider response time.
Complexity of the issue.
Fraud checks.
Platform status.
Technical availability.

Diginz does not guarantee instant resolution.

23. Refund Processing Time

If a refund is approved, the processing time may vary depending on the refund method.

Account balance credits may usually be applied faster.

Original payment method refunds may depend on the payment provider, bank, card network or crypto network.

Crypto refunds may require additional review, wallet confirmation and network processing.

Diginz is not responsible for bank delays, processor delays, card network delays, blockchain delays or third-party settlement issues.

24. Service Availability

Diginz may modify, pause, replace, remove or discontinue any service at any time.

If a service becomes unavailable before processing starts, Diginz may cancel the order and return the amount as account balance or provide another reasonable solution.

If a service becomes unavailable after processing has started, the remedy may depend on supplier status, delivery status and technical feasibility.

25. No Guaranteed Business Outcome

Refunds will not be provided because a service did not result in a specific commercial, social, algorithmic or promotional outcome.

Diginz does not guarantee:

Sales.
Revenue.
Brand deals.
Viral growth.
Algorithm ranking.
Music chart placement.
Monetization.
Verification.
Advertising approval.
Organic engagement.
Business success.
Influencer status.
Audience quality.

Long-term retention unless specifically stated.

26. Third-Party Platform Actions

Diginz is not responsible for actions taken by third-party platforms, including but not limited to:

Account suspension.
Post removal.
Video removal.
Follower removal.
View filtering.
Like filtering.
Comment filtering.
Stream filtering.
Shadow limitation.
Reach reduction.
Demonetization.
Verification removal.
Account review.
Platform ban.
Algorithm change.
API restriction.
Such actions do not automatically create a right to refund.

27. Mandatory Consumer Rights

If you are a consumer in the European Union, European Economic Area, Türkiye or another jurisdiction with mandatory consumer protection laws, you may have rights that cannot be excluded by contract.

Where mandatory law requires a refund, cancellation or withdrawal right, Diginz will comply with such mandatory requirements.

However, by ordering digital services that begin immediately, you acknowledge that statutory withdrawal or cancellation rights may be limited once performance has started, to the extent permitted by applicable law. EU and Türkiye distance-sale frameworks generally recognize consumer withdrawal rights, while also requiring clear pre-contract information and allowing legally defined exceptions depending on the service and performance status.

28. Evidence and Records

For refund, cancellation, fraud prevention, chargeback defense and legal compliance purposes, Diginz may retain and review:

Account records.
Order records.
Payment records.
Transaction IDs.
Invoice data.
IP logs.
Visitor ID logs.
Device information.
User-agent data.
Support messages.
Supplier status data.
Delivery records.
Timestamps.
Security logs.

These records may be used to evaluate refund requests, respond to disputes, defend chargebacks, investigate fraud and comply with legal obligations.

29. Policy Abuse

Diginz may refuse refund, cancellation or support requests where it detects abuse of this Policy.

Policy abuse may include:

Repeated false claims.
Threats or harassment.
Fraudulent refund attempts.
Chargeback manipulation.
Fake non-delivery claims.
Creating multiple accounts to bypass limits.
Ordering intentionally incorrect services and requesting refunds.
Using delivered services and later disputing payment.
Misrepresenting facts to support a refund request.
Accounts involved in refund abuse may be suspended, restricted or terminated.

30. Changes to This Policy

Diginz may update, modify or replace this Refund & Cancellation Policy at any time.

Updated versions will be posted on the Platform with a revised “Last Updated” date.

Continued use of Diginz after changes are posted means that you accept the updated Policy.

31. Contact

If you have questions about refunds, cancellations, refill requests, payment issues or this Policy, you may contact us at:

Diginz

Website: https://diginz.com

Email: hi@diginz.com

Phone/WhatsApp: +49 1515 1567312

Important Notice

Diginz provides digital social media marketing services. You should carefully read all service descriptions, order notes, refill conditions, refund rules and platform requirements before placing an order or adding funds. By placing an order, you confirm that you understand the digital nature of the service and accept the refund and cancellation limitations described in this Policy.