Last Updated: 03 May 2026
This Privacy Policy explains how Diginz (“Diginz”, “we”, “us”, “our”, “Platform” or “Service”) collects, uses, stores, shares, protects and processes personal data when you access or use our website, platform, social media services, digital service packages, order system, account features, payment flows, support channels and related services available through https://diginz.com.
By creating an account, using Diginz, adding funds, placing an order, contacting support, or otherwise interacting with the Platform, you acknowledge that your personal data may be processed as described in this Privacy Policy.
1. Company and Contact Information
Brand Name: Diginz
Website: https://diginz.com
Email: hi@diginz.com
Phone/WhatsApp: +49 1515 1567312
Business Sector: SMM Panel, social media services, digital marketing services, digital service packages and related online services.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed in connection with:
Your visit to https://diginz.com.
Account registration and account management.
Deposits, payments, account balance and transaction history.
Order placement, order processing, order tracking and service delivery.
Support tickets, emails and customer service communication.
Fraud prevention, chargeback defense, abuse detection and security monitoring.
Technical operation, analytics, compliance and legal obligations.
This Privacy Policy does not apply to third-party websites, social media platforms, payment providers or external services that have their own privacy policies.
3. Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, Diginz acts as the data controller for personal data that we determine the purposes and means of processing.
Certain third-party providers, such as PayTR, Heleket, SocPanel, hosting providers, analytics providers, fraud prevention tools, communication providers and other technical partners, may act as independent data controllers, processors or sub-processors depending on the specific processing activity.
4. Personal Data We May Collect
Depending on how you use Diginz, we may collect and process the following categories of personal data:
Account Information
Name, username, email address, password or encrypted password, account ID, account creation date, account status, language preferences, country, and account settings.
Contact Information
Email address, phone number, support ticket details, customer service messages, communication history and contact preferences.
Order Information
Service selected, order ID, order quantity, submitted links, usernames, profile URLs, post URLs, video URLs, channel URLs, comments, instructions, target platform, order status, delivery status, timestamps, refill requests, cancellation requests and supplier-related order information.
Payment and Transaction Information
Deposit amount, currency, payment method, transaction ID, invoice details, payment status, refund status, chargeback status, account balance, payment confirmation data and payment-related logs.
Diginz does not intentionally store full credit card numbers. Card payments are processed by third-party payment providers such as PayTR where available.
Cryptocurrency Payment Information
Crypto invoice details, wallet addresses, payment network, transaction hash, payment status, confirmation status, payment amount, underpayment or overpayment data, refund-related information and processor logs where applicable.
Technical and Device Information
IP address, browser type, device type, operating system, language settings, approximate location based on IP, referring URLs, pages visited, session data, login timestamps, activity logs, cookie identifiers, security logs and diagnostic data.
Fraud Prevention and Security Information
IP logs, device identifiers, suspicious activity signals, failed login attempts, payment risk signals, chargeback evidence, abuse reports, order abuse patterns, duplicate account indicators, blocked account records and compliance notes.
Legal and Compliance Information
Records required for legal obligations, tax purposes, accounting, dispute handling, consumer complaints, chargeback defense, regulatory requests, fraud investigations, sanctions screening, AML-related checks and law enforcement requests where applicable.
5. Data You Provide About Third Parties
When you submit a social media profile, username, post link, video link, channel link, page link or other target URL, you confirm that you have the lawful right, authority or permission to submit that information for the requested service.
You must not submit personal data, links, usernames or content belonging to another person if doing so is unlawful, unauthorized, abusive, fraudulent, misleading or violates third-party platform rules.
6. How We Collect Personal Data
We may collect personal data directly from you when you:
Create an account.
Log in to your account.
Add funds or make a payment.
Place an order.
Submit a link, username or service instruction.
Open a support ticket.
Contact us by email, phone or other channels.
Use our API or automated tools.
Browse the website.
Interact with cookies, analytics or security tools.
We may also receive personal data from third-party providers such as payment processors, crypto payment providers, infrastructure providers, fraud prevention tools, analytics providers, social media service suppliers and technical partners.
7. Purposes of Processing
We may process personal data for the following purposes:
To create, operate, secure and manage your account.
To verify login sessions and protect account access.
To process deposits, payments, refunds, account balance and invoices.
To process, route, track, deliver, cancel, refill or review orders.
To communicate with you about your account, orders, payments or support requests.
To provide customer support and resolve disputes.
To detect, prevent and investigate fraud, abuse, payment misuse, chargebacks, spam, unauthorized activity and security incidents.
To protect Diginz, users, payment providers, suppliers and third-party platforms from risk.
To comply with legal, regulatory, tax, accounting, consumer protection, data protection and law enforcement obligations.
To maintain business records and transaction evidence.
To improve the Platform, user experience, service reliability and technical performance.
To analyze usage, service demand, errors, security issues and operational performance.
To enforce our Terms of Use, Refund Policy, Cookie Policy and other legal policies.
To defend legal claims, payment disputes, chargebacks, complaints or regulatory requests.
8. Legal Bases for Processing
Where GDPR or similar data protection laws apply, we rely on one or more of the following legal bases:
Performance of a Contract
We process personal data when it is necessary to provide the services you requested, create and manage your account, process orders, handle payments, deliver digital services and provide customer support.
Legal Obligation
We process personal data when necessary to comply with tax, accounting, consumer protection, e-commerce, anti-fraud, data protection, regulatory, payment, law enforcement or other legal obligations.
Legitimate Interests
We process personal data where necessary for our legitimate interests, including fraud prevention, platform security, chargeback defense, abuse detection, business operations, service improvement, dispute resolution, legal claim defense and protection of our rights, users, suppliers and payment partners.
Consent
We may rely on your consent for certain optional processing activities, such as non-essential cookies, marketing communications or optional analytics where legally required. You may withdraw consent where applicable.
9. Payment Processing
Payments on Diginz may be processed through third-party payment providers.
Credit card and local payment methods may be processed by PayTR where available.
Cryptocurrency payments may be processed by Heleket where available.
Other payment methods may be processed by additional third-party payment providers displayed on the Platform.
Payment providers may collect, process and store payment data according to their own privacy policies, compliance rules, fraud prevention systems and legal obligations.
Diginz does not control the internal processing, verification, risk scoring, fraud checks, settlement timing, chargeback procedures or compliance decisions of third-party payment providers.
10. Panel Infrastructure and Service Providers
Diginz may use third-party infrastructure and service providers to operate the Platform and deliver services.
The panel infrastructure may be provided by SocPanel.
We may also use hosting providers, analytics providers, email providers, support tools, fraud prevention tools, API providers, technical suppliers, social media service suppliers and other operational partners.
These providers may process limited personal data where necessary to operate the Platform, process orders, deliver services, maintain security, prevent abuse, provide support or comply with legal obligations.
11. Sharing of Personal Data
We may share personal data with the following categories of recipients where necessary and legally permitted:
Payment providers such as PayTR, Heleket and other supported processors.
Panel infrastructure providers such as SocPanel.
Hosting, server and cloud infrastructure providers.
Social media service suppliers, API providers and technical delivery partners.
Fraud prevention, risk monitoring and security providers.
Analytics and performance monitoring providers.
Email, ticketing and customer support providers.
Legal, accounting, tax, compliance and professional advisors.
Banks, card networks, payment processors and dispute resolution bodies.
Regulators, courts, law enforcement authorities or public authorities where legally required or necessary.
Business successors in the event of merger, acquisition, restructuring, sale or transfer of business assets.
We do not sell your personal data to advertisers.
12. Fraud, Abuse and Chargeback Defense
To protect Diginz and its users, we may process and share relevant account, payment, order, IP, device, communication and transaction data when investigating fraud, payment abuse, chargebacks, unauthorized transactions, stolen payment methods, account abuse, spam, fake orders, suspicious activity or legal violations.
In the event of a chargeback, payment dispute, fraud claim, unauthorized payment claim or abuse report, we may submit evidence to banks, card networks, PayTR, Heleket, payment processors, legal representatives, regulators or competent authorities.
This evidence may include account details, order logs, payment records, IP addresses, device information, support communication, delivery records, timestamps, transaction IDs and activity history.
13. International Data Transfers
Because Diginz operates online and may use international providers, your personal data may be processed in countries outside your country of residence, including countries outside the European Economic Area or Türkiye.
Where required by applicable law, we use appropriate safeguards for international data transfers, such as contractual safeguards, data processing agreements, standard contractual clauses, adequacy mechanisms or other legally recognized transfer measures.
14. Cookies and Similar Technologies
Diginz may use cookies, pixels, local storage, session storage and similar technologies to operate the Platform, keep you logged in, remember preferences, secure sessions, prevent fraud, analyze performance and improve user experience.
Types of cookies may include:
Essential cookies required for login, security, account operation, payment flow and order functionality.
Preference cookies used to remember language, currency, display settings or other choices.
Analytics cookies used to understand website usage, performance and errors.
Security cookies used to detect abuse, suspicious activity, bots, fraud and unauthorized access.
Marketing or tracking cookies may be used only where legally permitted and, where required, with your consent.
You can manage cookies through your browser settings. Disabling essential cookies may prevent the Platform from working correctly.
15. Analytics and Performance Monitoring
We may use analytics and performance monitoring tools to understand how users interact with Diginz, detect technical errors, improve page performance, monitor service reliability and optimize user experience.
Analytics data may include page views, session duration, device type, browser type, approximate location, referral source, interaction events and technical logs.
Where legally required, non-essential analytics will be subject to consent.
16. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of data and purpose of processing.
Account data may be retained while your account remains active.
Order and transaction records may be retained for accounting, tax, legal, dispute and fraud prevention purposes.
Payment and chargeback evidence may be retained for the period required to defend claims, resolve disputes and comply with processor or legal requirements.
Security logs may be retained for a reasonable period to detect abuse, prevent fraud and protect the Platform.
Support communications may be retained to manage customer service, evidence disputes and improve operations.
Data may be retained longer where necessary for legal claims, investigations, regulatory requests, fraud prevention, accounting obligations or enforcement of our rights.
17. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.
Security measures may include access controls, encrypted passwords, secure server infrastructure, monitoring, fraud detection, restricted staff access, logging, backups and operational security procedures.
However, no website, payment system, internet transmission, server, database or digital service can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us immediately of any suspected unauthorized access.
18. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Right to access your personal data.
Right to request correction of inaccurate or incomplete data.
Right to request deletion of your personal data.
Right to request restriction of processing.
Right to object to processing based on legitimate interests.
Right to data portability.
Right to withdraw consent where processing is based on consent.
Right to lodge a complaint with a competent data protection authority.
Right to object to direct marketing.
These rights may be limited where we need to retain data for legal obligations, fraud prevention, chargeback defense, dispute resolution, accounting, tax compliance, security, legal claims or other legitimate purposes.
19. How to Exercise Your Rights
To exercise your privacy rights, you may contact us at:
Email: hi@diginz.com
We may ask you to verify your identity before processing your request. This is necessary to protect your account and prevent unauthorized access to personal data.
We will respond to valid requests within the timeframe required by applicable law.
20. Account Deletion Requests
You may request deletion of your account by contacting us.
Before deleting an account, we may need to retain certain information where required or permitted by law, including order records, payment records, tax records, fraud prevention data, chargeback evidence, dispute history, legal compliance records and security logs.
Account deletion does not automatically erase all records where retention is necessary for legitimate, legal, regulatory, accounting, fraud prevention or dispute-related purposes.
21. Marketing Communications
We may send service-related messages, account notifications, payment updates, order updates, security notices and legal notices without separate marketing consent where necessary for the operation of the Platform.
Marketing emails, promotions or optional commercial communications may be sent where legally permitted or where you have consented.
You may unsubscribe from marketing communications where applicable. However, you may still receive essential service, security, account, legal and transaction-related messages.
22. Children’s Privacy
Diginz is not intended for children under the age of 18.
We do not knowingly collect personal data from children. If we become aware that a child has provided personal data without valid consent or legal basis, we may delete the data and restrict the account.
23. Third-Party Websites and Platforms
Diginz may contain links to third-party websites, payment pages, social media platforms or external services.
We are not responsible for the privacy practices, content, policies, security or data processing activities of third-party websites or platforms.
Your use of third-party platforms such as Instagram, Facebook, TikTok, YouTube, Spotify, Telegram, X, Discord, Twitch, LinkedIn, Google, Meta, ByteDance, Apple or any other external service is governed by their own terms and privacy policies.
24. Social Media Platform Data
When you submit social media links, usernames, profile URLs, post URLs, video URLs, channel URLs or other platform-related identifiers, we process this information only as needed to provide the requested digital service, manage orders, verify delivery, handle support, prevent abuse and maintain records.
You must not submit private, sensitive, unlawful, unauthorized or third-party personal data unless you have the legal right and permission to do so.
25. Sensitive Personal Data
You must not submit sensitive personal data to Diginz unless strictly necessary and legally permitted.
Sensitive personal data may include health data, biometric data, religious beliefs, political opinions, racial or ethnic origin, sexual orientation, criminal records or similar legally protected data.
Diginz does not require sensitive personal data to provide standard social media services and may delete or restrict such data where identified.
26. Automated Decision-Making
Diginz and its providers may use automated tools to detect fraud, suspicious activity, payment risk, abuse, bot activity, duplicate accounts, security threats or policy violations.
These tools may affect payment review, account access, order processing, risk checks, support handling or account restrictions.
Where required by applicable law, you may request human review of significant automated decisions affecting you.
27. Legal Requests and Law Enforcement
We may disclose personal data to courts, regulators, law enforcement authorities, payment providers, legal advisors or other competent parties if we believe disclosure is required or permitted by law.
We may also disclose information where necessary to protect our rights, investigate fraud, prevent abuse, respond to legal claims, enforce our Terms of Use, defend chargebacks, comply with court orders or cooperate with lawful investigations.
28. Business Transfers
If Diginz is involved in a merger, acquisition, restructuring, financing, sale of assets, transfer of business, bankruptcy or similar transaction, personal data may be transferred as part of that transaction.
In such cases, we will take reasonable steps to ensure that personal data remains protected in accordance with this Privacy Policy or a substantially similar policy.
29. Changes to This Privacy Policy
We may update, modify or replace this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of Diginz after the updated Privacy Policy is posted means that you acknowledge the updated policy.
If required by applicable law, we may provide additional notice or request consent for material changes.
30. Contact
If you have any questions about this Privacy Policy, personal data processing, privacy rights, account deletion, legal requests or data protection matters, you may contact us at:
Diginz
Website: https://diginz.com
Email: hi@diginz.com
Phone/WhatsApp: +49 1515 1567312
Important Notice
This Privacy Policy should be read together with our Terms of Use, Refund Policy, Cookie Policy and any other legal notices published by Diginz. By using Diginz, you acknowledge that your personal data may be processed as described in this Privacy Policy.