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Privacy Policy

Last Updated: 25/04/2026

This Privacy Policy explains how Diginz (“Diginz”, “we”, “us”, or “our”) collects, uses, stores, shares, protects, and processes personal data when you access or use our website, SMM panel, reseller panel, digital products, payment systems, APIs, support channels, and related services.

By creating an account, placing an order, adding balance, purchasing digital products, using our API, contacting support, or continuing to use Diginz, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Refund Policy, Cookie Policy, Acceptable Use Policy, Abuse & Fraud Policy, and any service-specific rules displayed on our platform.

1. Data Controller

For the purposes of applicable data protection laws, including the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and, where applicable, the General Data Protection Regulation (“GDPR”), the data controller is:

Diginz
Website: https://diginz.com
Contact: info@diginz.com
Address: Yakuplu Mah. Hurriyet Blv. Skyport Residence No:1/151, Istanbul, Turkiye 34520

If you have any questions about this Privacy Policy or how your personal data is processed, you may contact us through our official support channels.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Diginz websites and landing pages.
  • Diginz SMM panel and reseller panel.
  • Digital product purchases and deliveries.
  • Balance, credit, wallet, and payment-related activities.
  • API access and integrations.
  • Customer support, tickets, email communications, and abuse reports.
  • Analytics, marketing, security, fraud prevention, and compliance activities.

This Privacy Policy does not apply to third-party websites, social media platforms, payment providers, crypto payment processors, external APIs, or services that are not owned or controlled by Diginz. Those third parties may have their own privacy policies and data processing practices.

3. Personal Data We Collect

We may collect and process the following categories of personal data depending on how you use Diginz:

3.1 Account Information

  • Name, surname, username, display name, or business name.
  • Email address and contact details.
  • Account password in encrypted/hashed form.
  • Account status, role, reseller status, API access status, and account preferences.
  • Registration date, last login date, and account activity history.

3.2 Order and Service Data

  • Submitted links, usernames, profile links, post links, video links, story links, channel links, group links, or other target URLs.
  • Order quantity, selected service, order status, delivery status, refill status, cancellation status, and timestamps.
  • Submitted comments, captions, task instructions, notes, keywords, or custom content provided by the user.
  • Service usage history, panel activity, API requests, and order logs.

3.3 Payment and Transaction Data

  • Payment amount, currency, transaction ID, invoice details, balance top-up records, credit usage, and purchase history.
  • Payment method type, payment provider response, fraud/risk signals, chargeback/dispute records, and refund history.
  • Billing information required for legal, tax, accounting, payment, or compliance purposes.

Diginz does not intentionally store full credit card numbers, CVV codes, or sensitive card authentication data on its own servers. Card and payment data may be processed by third-party payment providers such as PayTR or other payment processors according to their own security and privacy practices.

3.4 Crypto Payment Data

  • Crypto payment status, transaction hash, wallet address, payment amount, blockchain network, confirmation status, and related payment metadata.
  • Risk, fraud, compliance, AML, or abuse signals provided by crypto payment processors or blockchain risk tools, where applicable.

Blockchain transactions may be public, permanent, and outside Diginz’s control. Users are responsible for ensuring that crypto payments are lawful, accurate, and sent through the correct network and address.

3.5 Technical and Device Data

  • IP address, browser type, device type, operating system, language settings, approximate location, referral URL, pages viewed, session duration, and interaction data.
  • Cookies, pixels, tags, analytics identifiers, advertising identifiers, and similar tracking technologies.
  • Security logs, login attempts, API logs, error logs, server logs, and system activity records.

3.6 Support and Communication Data

  • Support tickets, live chat messages, emails, abuse reports, refund requests, complaint records, and internal support notes.
  • Documents, screenshots, attachments, explanations, or evidence submitted by users during support, dispute, fraud, abuse, or verification processes.

3.7 Verification and Compliance Data

  • Identity, authorization, ownership, business, payment, or account verification information where required.
  • Fraud investigation records, abuse investigation records, chargeback evidence, legal notices, official requests, and compliance documentation.

4. How We Collect Personal Data

We may collect personal data directly from you, automatically through our systems, or from third parties.

  • Directly from you: when you register, place orders, add balance, purchase digital products, submit comments, use support, or contact us.
  • Automatically: through cookies, server logs, analytics tools, security systems, API logs, and fraud prevention tools.
  • From third parties: payment processors, crypto payment providers, Perfect Panel infrastructure, service providers, API providers, analytics tools, fraud prevention partners, banks, card networks, hosting providers, and competent authorities.

5. Purposes of Processing Personal Data

We process personal data for the following purposes:

  • Creating, managing, securing, and operating user accounts.
  • Processing orders, delivering services, managing balance/credits, and providing digital products.
  • Providing customer support, responding to tickets, and resolving technical issues.
  • Processing payments, refunds, invoices, chargebacks, disputes, fraud claims, and transaction reviews.
  • Preventing fraud, abuse, spam, unauthorized access, chargeback abuse, illegal activity, platform abuse, API abuse, and security incidents.
  • Monitoring service quality, order performance, API usage, and system stability.
  • Improving our website, panel, user experience, services, pricing, support, and marketing performance.
  • Sending service notifications, security alerts, order updates, policy updates, and important account messages.
  • Sending marketing communications, promotions, and announcements where permitted by law or where you have provided consent.
  • Complying with legal obligations, tax obligations, accounting requirements, court orders, official requests, payment provider requirements, and regulatory obligations.
  • Protecting the rights, property, safety, legal interests, and reputation of Diginz, our users, providers, payment partners, and third parties.

6. Legal Bases for Processing

Depending on your location and applicable law, we process personal data based on one or more of the following legal bases:

  • Performance of a contract: to provide our services, process orders, manage your account, deliver digital products, and operate the panel.
  • Legal obligation: to comply with tax, accounting, consumer protection, payment, fraud prevention, regulatory, and legal requirements.
  • Legitimate interests: to protect our platform, prevent fraud and abuse, improve services, defend legal claims, secure systems, and operate our business.
  • Consent: where required for cookies, analytics, marketing communications, optional data processing, or other legally required consent-based activities.
  • Establishment, exercise, or defense of legal claims: for disputes, chargebacks, fraud investigations, abuse cases, official requests, and legal proceedings.

7. Third-Party Services We Use

To operate Diginz, we may use third-party service providers. These providers may process personal data on our behalf or as independent controllers depending on the nature of the service.

7.1 Google Tag Manager (GTM)

We use Google Tag Manager to manage website tags, analytics scripts, marketing tags, consent settings, and tracking technologies. GTM itself helps deploy and manage tags, but the tags it controls may collect data depending on configuration and user consent.

7.2 Google Analytics 4 (GA4)

We use Google Analytics 4 to understand website traffic, user behavior, page performance, approximate location, device/browser information, and general analytics trends. GA4 may use cookies, identifiers, and similar technologies depending on your consent and browser settings.

We use analytics data to improve our website, services, user experience, marketing performance, and security. Where required by law, analytics cookies and similar tracking technologies are used only with your consent.

7.3 PayTR

We may use PayTR for payment processing, fraud prevention, transaction verification, chargeback handling, refund processing, and payment security. PayTR may process payment-related data according to its own privacy policy, security standards, legal obligations, and regulatory requirements.

7.4 Crypto Payment Providers

We may use third-party crypto payment providers to process cryptocurrency payments, verify transactions, monitor payment confirmations, prevent fraud, and comply with applicable risk and compliance requirements.

Crypto payment providers may process wallet addresses, transaction hashes, payment amounts, blockchain network information, payment status, and risk/compliance data.

7.5 Perfect Panel Infrastructure

Diginz may operate on or integrate with Perfect Panel infrastructure for SMM panel management, order processing, balance management, API integration, user account management, service catalog management, and related technical operations.

Perfect Panel infrastructure may process account data, order data, payment/balance data, technical logs, API logs, and related service data as necessary to provide panel functionality.

7.6 Service Providers and API Providers

To fulfill orders, we may share necessary order details with external service providers and API providers. This may include submitted links, usernames, order quantities, service type, order ID, and other information required for service delivery.

We do not provide service providers with unnecessary payment details unless required for transaction, fraud, security, or legal purposes.

7.7 Hosting, Security, Email, and Support Providers

We may use hosting providers, server providers, CDN providers, security tools, email delivery providers, customer support tools, backup systems, and fraud prevention services to operate and protect Diginz.

8. Sharing of Personal Data

We may share personal data with:

  • Payment processors, banks, card networks, PayTR, crypto payment providers, and fraud prevention partners.
  • Perfect Panel infrastructure and technical service providers.
  • SMM service providers and API providers for order fulfillment.
  • Hosting, server, CDN, email, security, backup, analytics, and support providers.
  • Legal advisors, accountants, auditors, tax consultants, and professional service providers.
  • Courts, public authorities, law enforcement, regulators, payment providers, and other competent authorities where legally required or permitted.
  • Affected parties, platforms, payment partners, or legal representatives where necessary to investigate fraud, abuse, spam, illegal activity, chargebacks, platform violations, or legal claims.

We do not sell your personal data in the traditional sense. However, certain analytics, advertising, and tracking technologies may be considered “sharing” or “targeted advertising” under some privacy laws. Where applicable, users may have the right to opt out.

9. Fraud, Abuse, Spam, and Legal Compliance

Diginz applies a strict zero-tolerance policy against fraud, abuse, spam, illegal activity, chargeback abuse, stolen payment methods, unauthorized payments, platform manipulation, API abuse, and harmful conduct.

For fraud prevention, abuse detection, dispute defense, legal compliance, and platform protection, we may collect, store, review, and share relevant records including:

  • Account information and login records.
  • IP addresses, device data, browser data, and technical logs.
  • Payment records, invoices, chargeback records, and refund history.
  • Order details, submitted links, usernames, comments, task instructions, and service usage records.
  • Support messages, abuse reports, fraud reports, and investigation notes.

If required by law, court order, official request, payment provider investigation, fraud investigation, chargeback defense, abuse complaint, or legal claim, we may disclose relevant records to authorized institutions, payment processors, banks, card networks, fraud prevention partners, legal representatives, affected parties, or competent authorities.

10. User-Submitted Content

If you submit comments, captions, task instructions, usernames, links, messages, reviews, or any custom content through Diginz, you are responsible for ensuring that such content is lawful, accurate, non-infringing, and compliant with our Terms & Conditions.

We may review, moderate, store, reject, or disclose user-submitted content where necessary for service delivery, quality control, abuse prevention, fraud prevention, legal compliance, or dispute resolution.

11. Cookies and Tracking Technologies

We may use cookies, pixels, tags, local storage, analytics identifiers, and similar technologies to:

  • Keep users logged in and maintain session security.
  • Remember user preferences and language settings.
  • Analyze website traffic and performance.
  • Measure marketing campaigns and referral sources.
  • Detect fraud, abuse, suspicious activity, and security risks.
  • Improve website functionality and user experience.

Some cookies are strictly necessary for the operation of our website and panel. Analytics, marketing, and non-essential cookies may require your consent depending on your jurisdiction.

You can control cookies through your browser settings. If you disable cookies, some parts of Diginz may not function properly.

12. International Data Transfers

Diginz operates from Türkiye but may use service providers, payment processors, analytics providers, infrastructure providers, API providers, and hosting providers located in Türkiye, the European Union, the United States, or other countries.

Your personal data may therefore be transferred to, stored in, or processed in countries outside your country of residence. Where required by applicable law, we use appropriate safeguards such as contractual commitments, data processing agreements, standard contractual clauses, technical measures, and organizational security controls.

13. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on:

  • Account activity and service usage.
  • Order history and delivery records.
  • Payment, tax, accounting, and invoice requirements.
  • Fraud prevention, chargeback defense, abuse investigations, and legal claims.
  • Regulatory obligations and official requests.
  • Security, backup, and technical requirements.

We may retain certain records even after account deletion where necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce our Terms, defend legal claims, or protect Diginz and third parties.

14. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, encrypted connections, password hashing, limited staff access, logging, monitoring, backups, fraud detection, payment provider security controls, and security review procedures.

However, no internet-based service, website, payment system, API, or digital platform can be guaranteed to be completely secure. Users are responsible for keeping their passwords, devices, email accounts, API keys, and login credentials secure.

15. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data, including:

  • Right to know whether your personal data is processed.
  • Right to request access to your personal data.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion or erasure of personal data.
  • Right to object to certain processing activities.
  • Right to request restriction of processing.
  • Right to data portability, where applicable.
  • Right to withdraw consent where processing is based on consent.
  • Right to object to direct marketing.
  • Right to lodge a complaint with a competent data protection authority.

To exercise your rights, you may contact us through our official support channels. We may ask you to verify your identity before responding to your request.

Some requests may be denied or limited where retention or processing is necessary for legal obligations, fraud prevention, payment disputes, chargeback defense, security, accounting, tax records, legal claims, or enforcement of our Terms.

16. GDPR Rights for Users in the European Economic Area

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to access, rectify, erase, restrict, object, and transfer your personal data.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.

You may also have the right to lodge a complaint with your local data protection authority.

17. KVKK Rights for Users in Türkiye

If you are located in Türkiye, you may have rights under the Turkish Personal Data Protection Law No. 6698, including the right to:

  • Learn whether your personal data is processed.
  • Request information if your personal data has been processed.
  • Learn the purpose of processing and whether your data is used in accordance with that purpose.
  • Know the third parties to whom your personal data is transferred domestically or abroad.
  • Request correction of incomplete or inaccurate data.
  • Request deletion or destruction of personal data under applicable conditions.
  • Request notification of correction, deletion, or destruction to third parties where applicable.
  • Object to results against you arising from analysis exclusively by automated systems.
  • Request compensation if you suffer damage due to unlawful processing.

18. California and U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have rights to know, access, correct, delete, or opt out of certain data processing activities.

Diginz does not sell personal data in the traditional sense. However, certain analytics or advertising technologies may be considered “sharing”, “targeted advertising”, or similar under some U.S. privacy laws. Where applicable, you may request to opt out of such activities.

19. Marketing Communications

We may send service-related notifications, order updates, security alerts, policy updates, and important account messages without requiring separate marketing consent where legally permitted.

We may send promotional emails, offers, announcements, or marketing communications where permitted by law or with your consent. You may opt out of marketing communications at any time by using the unsubscribe link or contacting support.

Opting out of marketing communications does not stop transactional, legal, security, account, or service-related messages.

20. Children’s Privacy

Diginz is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we may delete the account and related data, unless retention is required for legal, fraud prevention, or dispute purposes.

21. Account Deletion and Data Requests

Users may request account deletion through official support channels. After account deletion, access to the account, panel, API, reseller features, balance, credits, digital products, and services may be permanently removed.

Diginz may retain certain records after account deletion where necessary for legal compliance, fraud prevention, tax/accounting obligations, chargeback defense, dispute resolution, abuse investigations, security, or enforcement of our Terms.

22. Payment Data and Financial Security

Payment transactions may be processed by third-party payment providers such as PayTR, banks, card networks, crypto payment providers, or other payment service providers.

Diginz does not control all payment provider systems and is not responsible for the independent privacy, security, or compliance practices of third-party payment processors.

Users should review the privacy policies, terms, and security practices of the relevant payment providers before completing a transaction.

23. API Users and Resellers

API users and resellers are responsible for ensuring that their own customers are informed about applicable privacy practices, order processing, data sharing, refund rules, service limitations, and legal requirements.

If you use Diginz API or reseller panel to process orders for your own customers, you confirm that you have obtained all necessary rights, permissions, notices, and consents required to submit customer data, links, usernames, order details, or other personal data to Diginz.

Resellers must not submit unlawful, unauthorized, misleading, abusive, or privacy-violating data to Diginz.

24. Third-Party Links and Platforms

Diginz may contain links to third-party websites, social media platforms, payment pages, external tools, or provider systems. We are not responsible for the privacy practices, security, content, policies, or actions of third parties.

Your use of third-party platforms is subject to their own terms and privacy policies.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, business operations, payment methods, third-party providers, or compliance practices.

The updated version will be published on our website with a new “Last Updated” date. Continued use of Diginz after publication means you acknowledge the updated Privacy Policy.

26. Contact Us

If you have any questions, requests, complaints, privacy concerns, data protection requests, or legal notices regarding this Privacy Policy, please contact us through:

Website: https://diginz.com
Email: info@diginz.com
Support Center: https://diginz.com/tickets

By using Diginz, you acknowledge that you have read and understood this Privacy Policy.