Diginz – Privacy Policy

Last Updated: October 16, 2026

1. Introduction

Diginz ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://diginz.com, create an account, purchase digital services, or contact our support team.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you use our platform, we may collect the following categories of information:

Account Information

  • Username and account details.
  • Email address.
  • Password information stored in a protected form.
  • Account preferences and settings.

Order and Transaction Information

  • Order IDs and purchased services.
  • Order status, transaction references, and purchase history.
  • Payment status and related billing information.

Payment Information

Payments may be processed by third-party payment service providers. Depending on the payment method, these providers may collect and process payment card details or other financial information directly.

Diginz does not intentionally store full payment card numbers or card security codes on its own systems. Actual payment data handling depends on the payment provider and the configuration of the checkout system.

Technical Information

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Website access logs, timestamps, and diagnostic information.

Communications

We may process information you provide when contacting customer support, submitting a request, or reporting an issue.

3. How We Use Your Information

We may use personal information for the following purposes:

  • Creating and managing user accounts.
  • Processing orders and delivering purchased digital services.
  • Processing payments, refunds, and transaction disputes.
  • Providing customer support.
  • Maintaining website security and preventing fraud or misuse.
  • Monitoring technical performance and troubleshooting errors.
  • Understanding website usage and improving our services.
  • Meeting accounting, tax, legal, and regulatory obligations.
  • Sending service-related notifications and, where permitted, marketing communications.

We do not use personal information for purposes incompatible with those described in this Policy without an appropriate legal basis.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data under one or more of the following legal bases:

  • Contract: Processing necessary to provide requested services, manage accounts, and fulfill orders.
  • Legal obligation: Processing necessary to comply with applicable laws and regulations.
  • Legitimate interests: Processing necessary for website security, fraud prevention, service improvement, and the defense of legal claims, where these interests do not override your rights.
  • Consent: Processing based on your consent, including where required for certain cookies, analytics, or marketing activities.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

5. Cookies and Analytics

Our website may use essential cookies and similar technologies to maintain sessions, remember preferences, support security, and enable website functionality.

We may also use analytics or performance measurement tools to understand how visitors interact with our website and improve our services.

Non-essential cookies and tracking technologies will be used only where permitted by applicable law and, where required, after obtaining your consent.

You can manage available cookie preferences through our cookie settings or your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing of Personal Information

We may share relevant information with the following categories of recipients when necessary:

  • Payment providers: To process payments, refunds, and payment disputes.
  • Hosting and infrastructure providers: To host, maintain, and secure our website.
  • Service providers: To help deliver purchased digital services and provide technical support.
  • Analytics and security providers: To measure performance, detect abuse, and protect our systems.
  • Professional advisers: Such as accountants, auditors, and legal advisers where necessary.
  • Authorities: Where disclosure is required by law or necessary to protect legal rights.

We do not sell personal information to third parties in exchange for money.

Third-party providers may process information according to their own privacy policies and contractual obligations.

7. International Data Transfers

Some of our service providers may process personal information outside your country of residence or outside the European Economic Area (EEA).

Where GDPR transfer requirements apply, we will use an appropriate legal transfer mechanism, such as an adequacy decision or Standard Contractual Clauses, together with any additional safeguards required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods depend on the type of information and the applicable legal requirements.

When information is no longer required, it will be deleted or anonymized where appropriate, subject to lawful retention obligations and legitimate needs to establish, exercise, or defend legal claims.

9. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and notifying us if they suspect unauthorized access to their accounts.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal data.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a competent data protection authority.

To exercise these rights, contact us using the details provided below. We may request reasonable information to verify your identity before responding.

Where GDPR applies, you may also have the right to lodge a complaint with your competent supervisory authority.

11. Children's Privacy

Diginz is not intended for children who are below the minimum age required to independently use the relevant services under applicable law.

We do not knowingly collect personal information from children where doing so would violate applicable law. If you believe that a child has provided personal information unlawfully, please contact us so that we can assess and address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control their privacy practices, content, or security.

Before providing personal information to a third party, we recommend reviewing its applicable privacy policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data processing practices, or legal requirements.

The latest version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

14. Contact Information

For privacy-related questions or requests, please contact:

Brand: Diginz
Website: https://diginz.com
Email: hi@diginz.com
Data Protection Contact: hi@diginz.com

We will review privacy inquiries and respond in accordance with applicable data protection laws.